POPIA Privacy Notice

1. Our Commitment

Kayalami Funeral Services respects your privacy and is committed to protecting personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA). This notice explains how information submitted through this website may be collected, used, stored, and protected.

2. Information We Collect

When you contact us through the website, we may collect your name, email address, telephone number, selected enquiry type, and the message you choose to send. If you contact us through WhatsApp, telephone, email, or social media, we may also process the information you provide through those channels.

3. Why We Use Your Information

We use personal information to respond to enquiries, provide information about funeral and catering plans, assist with policy support, manage service requests, comply with legal or regulatory obligations, and keep appropriate business records.

4. Sharing of Information

We do not sell personal information. We may share information only where necessary with authorised staff, service providers who help us deliver our services, professional advisers, regulators, or other parties where required or permitted by law.

5. Security and Retention

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. We keep information only for as long as needed for the purpose collected, for lawful business needs, or as required by law.

6. Your Rights

You may ask us to confirm what personal information we hold about you, request correction or deletion where legally appropriate, object to processing in certain circumstances, or raise a privacy concern with us.

7. Contact

For privacy questions or requests, email talk2us@kayalami.co.za or call 0860 KAYALAMI.